GENERAL CONDITIONS

These are the General Terms governing the use of the pissanoceramica.co.uk Internet website, made available to the Users.

The use of this website implies full acceptance by the User of the General Terms of Use in effect at the time the User accesses the site. Thus, the User agrees not to use the website or its services and contents in a way which is contrary to the provisions set forth by current laws.

The User declares to have been informed of the conditions regarding the protection of personal data, accepting and agreeing to the processing thereof by PISSANO CERÁMICA (a corporation), in the way and for the purposes indicated in this privacy policy.

 

WEBSITE OWNER

The website is property of Pissano Ceramica S.L.

Trading as: Pissano Cerámica

VAT number: B12977716

Email: info@pissanoceramica.co.uk

 

PISSANO CERÁMICA reserves the right to modify this General Terms of Use and suspend or terminate the services offered on this website at any time.

By accessing, browsing and using the website pissanoceramica.co.uk, the User is agreeing to comply with the Terms and to handle content diligently, correctly and lawfully. Therefore, PISSANO CERÁMICA is held harmless from any illegitimate use made by the User of this website.

 

CONTENTS LIABILITY

The contents of pissanoceramica.co.uk have a merely informative purpose which may not reflect the current laws or judicial precedents, and which relate to general situations; therefore, such contents may not be applied by the User to specific situations.

Such contents may not necessarily represent the points of view of PISSANO CERÁMICA.

In no event shall the contents of the sections set forth in pissanoceramica.co.uk be considered as a substitute for legal advice.

The User shall not act based on the information stated in pissanoceramica.co.uk without previously seeking the relevant professional advice.

 

INDUSTRIAL AND INTELLECTUAL PROPERTY

PISSANO CERÁMICA holds all the Industrial and Intellectual Property rights on the contents of the website pissanoceramica.co.uk (including but not limited to, databases, images, drawings, photos, graphics, text, audio and video files, and software).

Brands, business names, and logos of any kind which appear on the website are also owned by PISSANO CERÁMICA; therefore, the use, reproduction, distribution or transformation thereof is forbidden without the express authorization of PISSANO CERÁMICA.

PISSANO CERÁMICA authorizes the Users of the website to print or download its contents for their sole and exclusive private use. Therefore, any communication and/or distribution of the contents of the website for commercial or profitable purposes are strictly forbidden, as well as any modification, change or decompilation thereto. For purposes other than those expressly permitted, the express consent of the holder of the rights shall be requested. Lack of response shall not be deemed as an alleged authorization under any circumstances.

Removing or manipulating the copyright logo or any other notice which may show that the contents are subject to copyright or registered trademark, as well as the protection systems or digital fingerprints which might be included in the contents, is strictly prohibited.

 

EXEMPTION FROM LIABILITY

PISSANO CERÁMICA reserves the right to modify and update the information included on its website or in its configuration or presentation, and to interrupt the access thereto at any time and without prior notice being required.

Any act violating the legality, rights or interests of third parties is prohibited, being the following expressly forbidden:

Perform any act which may cause on the site, or through it and by any other means, any kind of damage to the systems of PISSANO CERÁMICA or to third parties.

Send advertising or commercial information in a direct or hidden way, spam (bulk mailing) or huge messages in order to block the servers of the network.

PISSANO CERÁMICA assumes no responsibility for the incorrect, inappropriate or illegal use of the information displayed on the PISSANO CERÁMICA website.

The User is solely risponsible for both the access to the website and the use made of the information displayed on the site. PISSANO CERÁMICA shall not be held liable for any consequence or damage arising from said access to or use of the information.

Furthermore, PISSANO CERÁMICA assumes no liability for the legality, contents and quality of the data and information offered by third party entities on said website.

Likewise, it is not liable for the possible safety errors which may occur nor for the possible damages which may be caused to the IT system of the User (hardware and software), or to the files or documents stored therein, deriving from the presence of a virus in the computer used by the User to connect to the services and contents of the website, or from the malfunctioning or outdated versions of the browser.

As provided by law, PISSANO CERÁMICA does not assume any liability due to outdated or inaccurate data or information contained on the website.

 

JURISDICTION AND GOVERNING LAW

The contents of PISSANO CERÁMICA website are subject to the European legislation.

Users holding the status of consumers or Users as defined by the European regulations and residing in the European Union, and who have had an inconvenience related to any service from PISSANO CERÁMICA, may resort to the Online Dispute Resolution Platform created by the European Union and developed by the European Commission pursuant to Reglamento (UE) 524/2013 in order to try to reach an out-of-court settlement.

The owner of this website agrees to submit to the Courts in Mendoza, Argentina in case any conflict may arise from the relationship with the User.

 

CONFIDENTIALITY POLICY

PISSANO CERÁMICA is committed to respect the privacy of the Users and to protect their personal data in accordance with the provisions set forth by the European Data Protection Regulation (UE) 2016/679 of April 27th, 2016.

PISSANO CERÁMICA binds itself to cancel the personal data when they be no longer necessary or relevant with respect to the purpose for which they were collected by means of the specially designed form, and to provide the information requested by the User, being PISSANO CERÁMICA liable for the processing of said data.

 

Data retention

Disaggregated data:  Disaggregated data will be retained without any deadline for deletion.

Customer data of the online store: The period of conservation of personal data will vary depending on the service that the customer contracts in our online store. In any case, it will be the minimum necessary, being able to stay until:

  • 4 years: Law on Infractions and Sanctions in the Social Order (obligations in terms of affiliation, registration, cancellation, payment of salaries …); Arts. 66 and next General Tax Law (accounting books …);
  • 5 years: Art. 1964 Civil Code (personal actions without special term)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices …)
  • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.

At no time will we give data to third parties except legal obligation.

 

Data collected through contact forms: Data collected through contact forms shall be retained for 2 years.

Newsletter subscribers’ details:  From the moment the User subscribes until subscription ceases.

Users’ data uploaded to pages and profiles on social networks:  From the moment the User offers its consent until such consent is withdrawn.

 

Security breaches

PISSANO CERÁMICA adopts reasonably adequate security measures to detect the existence of viruses, brute-force attacks and code injections. However, you must be aware that Internet security measures are not entirely reliable and, therefore, PISSANO CERÁMICA cannot guarantee the nonexistence of viruses or other elements which may alter the Users’ computer systems (software and hardware) or their electronic documents and files.

However, pissanoceramica.co.uk has an active security surveillance system which reports on all the activities carried out by the Users and possible security breaches in Users’ data security.

If any breach is detected, PISSANO CERÁMICA shall inform Users within a maximum term of 72 hours.

 

USERS DATA PROTECTION RIGHTS

The User guarantees that the personal data provided to the company are true and commits itself to communicate any modification thereof.

The Users acknowledge and may exercise their access, rectification, deletion and opposition rights:

In order to exercise your rights, you may address a written notice to the registered office of PISSANO CERÁMICA or send an email to the address indicated in the heading of this legal notice, including in both cases, a photocopy of your National Identity Document (DNI) or any other similar identification document in order to request the exercise of the following rights:

  • Right to request access to personal details: you may ask PISSANO CERÁMICA if this company is processing your details.
  • Right to request date rectification (if the details are incorrect) or deletion.
  • Right to request a restriction on their processing, in which case your details will only be retained by PISSANO CERÁMICA for the purposes of bringing or defending any claim.
  • Right to oppose processing; PISSANO CERÁMICA will cease to process your details according to your instructions, unless they are required for legitimate mandatory reasons or for bringing or defending possible claims.
  • Right to data portability: in the event that you wish your personal data to be processed by a different company, PISSANO CERÁMICA will facilitate the portability of your data to the new data controller.

Templates, forms and more information about your rights:  Official Page of the Spanish Data Protection Agency

Possibility of withdrawing consent: if you gave consent for a specific purpose, you are entitled to withdraw it at any time. Such withdrawal shall not affect the lawfulness of any processing based on consent prior to its withdrawal.

How to lodge a complaint with the Control Authority:  If you do not agree with the way PISSANO CERÁMICA is handling your data, you can address your claims to the Data Controller at PISSANO CERÁMICA (as indicated above) or to the related data protection authority.

 

How to handle my User data

 Download a copy of my data:

[gdpr_request_form type=”export-data”]

Delete my data:

[gdpr_request_form type=”delete”]

Rectify my data:

[gdpr_request_form type=”rectify”]

Lodge a claim:

[gdpr_request_form type=”complaint”]

Users who have requested information through a contact form may exercise their rights by sending an email to:

PISSANO CERÁMICA

Email: info@pissanoceramica.co.uk

 

WHAT INFORMATION WE COLLECT FROM USERS AND HOW WE USE IT

All the products and services offered in pissanoceramica.co.uk website refer to contact forms, comments and evaluation forms, forms to make user registrations, newsletter subscription and / or purchase orders. This website always requires prior consent from the Users in order to process their personal data for the stated purposes.

You are entitled to revoke any prior consent at any time.

 

Registration of data processing activities

Web and hosting:  pissanoceramica.co.uk website uses SSL TLS v.1.2 encryption which enables the secure transmission of personal data through standard contact forms hosted on the servers which PISSANO CERÁMICA has contracted with Cubenode.

Data collected through the web:  All personal data collected will be subject to automated processing and incorporated into the related files owned by PISSANO CERÁMICA.

  • We will get your IP, which will be used to check the origin of the message in order to offer you information and protection against SPAM comments, and to detect possible irregularities (for example: opposing parties to the same case write on the website from the same IP), as well as data related to your ISP.
  • Likewise, you will be able to provide us with your information through email and other means of communication indicated in the contact section.

Contact form: On the web there is the possibility that users send forms requesting information. The person responsible for data processing is PISSANO CERAMICA

The data that is collected is the name, email, the type of service for which you are interested, the telephone and the acceptance of the privacy policy, and are collected in order to respond to requests for information. This data is stored on the servers of Cubenode System S.L.

At no time will we give data to third parties except legal obligation.

 

Form of comments and evaluations: On the web there is the possibility that users leave comments to the publications of the site. There is a cookie that stores the data provided by the user so that you do not have to re-enter them on each new visit and also the address, name, web and IP address are collected internally. The data is stored in the servers of Cubenode System S.L. The email will be used exclusively to notify the user that he has received a response to his comment.

At no time will we give data to third parties except legal obligation.

Purchase form: To access the products and services offered in our online store, the user has a purchase form subject to the contract conditions specified in our commercial policy and contracting conditions where contact and payment information will be required . The data is stored in the servers of Cubenode System S.L.

We collect information about you during the payment process in our store. This information may include, and not only this, your name, address, email, telephone, payment details and other necessary to process your orders.

The management of this data allows us to:

  • Send you important information of your account / order / service.
  • Respond to your requests, complaints and refund requests.
  • Process payments and avoid fraudulent transactions.
  • Set up and manage your account, give you technical and customer service, and verify your identity.

 

Additionally, we may also collect the following information:

  • Location and traffic data (including the IP address and browser) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content displayed while your session is active.
  • Your comments and product reviews if you choose to leave them.
  • Shipping address if you ask for shipping costs before making the purchase while your session is active.
  • Essential cookies to track the contents of your cart while your session is active.
  • Email and password of your account to allow you to access your account, if you have one.
  • If you create an account we keep your name, address and phone number, to use them in your future orders.

At no time will we give data to third parties except legal obligation.

 

Newsletter subscription forms: PISSANO CERÁMICA uses MailChimp to send newsletters (through email). Mailchimp is a company located in the European Union, which stores your email, name and subscription acceptance data. You may cancel the newsletter subscription at any time through a specific link at the bottom of every notification you receive.

We will never disclose your data to third parties unless required by law.

Email: Our email service provider is Cubenode System S.L.

At no time will we give data to third parties except legal obligation.

 

Providers of payment services: Through covalenciawebs.com, you can access, through links, to third party websites, such as PayPal or REDSYS, to make payments for the services provided by PISSANO CERAMICA. At no time does the PISSANO CERAMICA staff have access to the bank details (for example, the credit card number) that you provide to said third parties.

Remarketing: The remarketing or similar audiences feature in AdWords allows us to reach people who have visited our website before and help them complete their sales process.

As a user, when you enter our website, we will install a remarketing cookie (can be Google Adwords, Criteo or other services that offer remarketing).

This cookie stores visitor information, such as the products you have visited or if you have left the shopping cart.

When the visitor leaves our website, the remarketing cookie continues in their browser.

 

Embedded content from other websites

Articles on pissanoceramica.co.uk may include embedded content (e.g. videos, images articles, etc.) Content embedded from other websites behaves in the same way as if the User visits such other websites.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with embedded content if you have an account or are connected to those websites.

Other services:  Certain services rendered through pissanoceramica.co.uk website may contain specific conditions regarding the protection of personal data. It is essential that you read and accept them prior to requesting the service in question.

Purpose and authentication:  The purpose of processing your data will be solely and exclusively to provide you with the information or services you request from us.

 

Social networks

Presence in networks:  PISSANO CERÁMICA has opened accounts in some of the main social networks on the Internet.

Purpose and authentication:  PISSANO CERÁMICA will process the data associated with your social network corporate profile to the extent permitted by such social network. Thus, PISSANO CERÁMICA may, when not prohibited by law, inform its followers through any means allowed by the social network about its activities, presentations, special offers, and provide personalized customer service.

Extraction of data:  In no case shall PISSANO CERÁMICA extract data from the social networks, unless the User’s consent has been expressly obtained.

Rights:  According to the nature of social networks, when the actual exercise of the follower’s data protection rights is subject to the modification of said follower’s personal profile, PISSANO CERÁMICA will provide you with advice and assistance for this purpose to the extent practicable.

 

Data processors outside the EU

Social Networks.  PISSANO CERÁMICA uses US-based social networks Facebook, Instagram and Twitter. Technical and analytic international data transfer is made to them in connection with the website, and PISSANO CERÁMICA processes on their servers the data that, through said social networks, are provided or shared by Users, subscribers or surfers with PISSANO CERÁMICA.

 

Commitments and obligations towards our Users

Your access or use of pissanoceramica.co.uk grants the status of User, and implies full acceptance, from this very moment, of this legal notice in relation to certain services and contents of pissanoceramica.co.uk.

The User of pissanoceramica.co.uk website agrees not to engage in any conduct which may harm the image, interests and rights of PISSANO CERÁMICA or any third party, or which may harm, render useless or overload pissanoceramica.co.uk portal, or which may in any way hinder the normal use of the website .

 

COOKIES POLICY

What is a cookie?

A cookie is a harmless file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information on the browsing patterns of a User or its equipment and, depending on the information contained and the way they use the equipment, they can be used to recognize to User.

This means that there are cookies that obtain information about the number of pages visited, the city assigned to the IP address from which access is made, the number of new Users, the frequency and number of repeated visits, the length of the visit, the browser used, and the operator or type of device from which the visit is made.

What is NOT a cookie?

It is not a virus, a Trojan, a worm, spam or spyware. It does not open pop-up windows.

What information does a cookie store?

Cookies do not normally store sensitive information about you, such as credit card numbers or bank details, photographs, your ID card or personal information, etc. The data stored are technical in nature, personal preferences, customization of contents, etc.

The web server is not related to you as a person, but rather to your web browser. In fact, if you normally browse the net with Internet Explorer and try to browse the same website with Firefox or Chrome you’ll see that the website will not realize that you are the same person because it is actually related to the browser, not to the person.

What happens if I disable the cookies?

To understand the consequences of disabling cookies, we will show you some examples:

  • You will not be able to share contents from such website in Facebook, Twitter or any other social network.
  • The website will not be able to adapt the contents to your personal preferences, as usually occurs in online stores.
  • You will not be able to access the personal area of the website, such as My account or My profile or My orders.
  • Online stores: Online shopping will be impossible; you will have to call  on the phone or visit the physical store, if any.
  • It will not be possible to customize your geographic preferences such as time zone, currency or language.
  • The website will not be able to perform web analytics about visitors and traffic on the web, making it difficult for the web to be competitive.
  • You will not be able to write comments on the blog, upload photos, post comments, assess or rate contents. The website will also be unable to know whether you are a human or a spammer automated application.
  • It will not be possible to show tailored advertising; so, the website advertising income will be reduced.
  • All social networks use cookies. If they are disabled, you will not be able to use any social network.

 

What types of cookies are there?

  1. According to the entity operating the computer or domain from where the cookies are sent and which processes the data obtained, we can distinguish:
  • Own cookies: Cookies that are sent to the User’s device from a computer or domain managed by the editor of the website, and from which the service requested by the User is provided.
  • Third-party cookies: Cookies that are sent to the User’s device from a computer or domain that is not managed by the editor of the website but by another entity processing the data obtained through cookies.

In the case cookies are installed from a device or a domain managed by the editor but the information collected is later managed by a third party, they cannot be classified as own cookies.

Third-party cookies

In some cases, we may share information about visitors to this website anonymously or in aggregate with third parties such as advertisers, sponsors or auditors for the sole purpose of improving our services. All these processing tasks will be regulated according to legal rules and all your data protection rights will be respected according to data protection current regulations.

This website measures the traffic with different tools that may use cookies or web beacons in order to analyze what is going on in our website. Currently, we are using the following tools to measure our website traffic. More information is available regarding the privacy policy of each of these tools used for that purpose:

 

 

What types of cookies are used on this website?

By accessing pissanoceramica.co.uk website, you are informed that, if you continue browsing, various own and third-party cookies related to website analytics will be installed on your device (by way of example: Google Analytics or similar tools) in order to help the website analyze the use you make of the site and to improve its usability, but in no case shall these cookies be related to data which may identify you. Data stored are of technical nature, personal preferences, customization of contents, etc. The web server is not related to you as a person, but to your web browser.

This website uses its own and third-party cookies so that you may have a better browsing experience, share content on social networks, post comments, and obtain statistics from our Users.

As a User, you can refuse the processing of data or information by blocking these cookies through the appropriate setting of your browser. However, you should know that, if you do so, site functionality may be affected.

That is why it is important that you read this cookies policy and understand that, if you continue browsing, we consider that you are accepting its use. You may change your browser setting in order to be notified every time a website tries to store a cookie on your device or you may disable its use.

The following button will help you check your cookies related preferences on this website:

[gdpr_preferences text=”CHECK MY COOKIES PREFERENCES”]

 

The following list includes, as a mere example, the identification of the most relevant cookies used on this website, whether they are own or third-party cookies (indicating the contracted third party or the party whose services are being used) and their purpose.

Own cookies
CookiesInformation (*)Purpose
Strictly necessaryUser login cookie
User authentication or identification session cookie
User security cookie
Multimedia player session cookie
Load balancing session cookie
User interface customization cookie
Plug-in social content sharing cookie (Facebook and Twitter)
Cookie to fill out comments forms
which remember acceptance of cookies		Used to offer services or remember settings to improve your browsing experience on our website.

 

Third-party cookies
CookiesPurposeExpiration time
_ga, _gat, _gid, _galiGoogle Analytics. They analyze browsing behavior and allow preparing statistical reports on website traffic.Persistent _ga: 2 years _gat: 10 min. _gid: 1 day Session _gali,
fr, pl, presence, wd, datr, xs, c_User, sbFacebook.   Facebook cookies integrate the website with Facebook and detect the number of “likes”, if the User is logged in, and they analyze the browsing behavior.Persistent fr: 3 months datr: 2 years Session pl, presence, wd, xs, c_User, sb
IDE, DSID, id, _drt_, _sonar, FLCDoubleclick. They are publicity cookies used to improve advertising. Usually used to target publicity according to contents that are relevant to the User, improve campaign performance reports and avoid showing advertisements that the User has already seen.Persistent id, _drt_: 2 years IDE: 1 year _sonar: 1 year FLC: 9 months DSID: 10 days

 

Social network cookies are used by this website and have their own cookie policies.

 

How are cookies managed?

Since cookies are normal text files, they can be scanned with most text editors or word processing programs. You can click on a cookie to open it. The following list of links shows how to view cookies in different browsers. If you use another browser, check the information on cookies in your own browser. If you use a mobile phone, check the device manual to obtain more information.

Cookies setting for most popular browsers

Below, we´ll show you how to access a particular cookie in Chrome.

Note: these steps may vary depending on the version of the browser:

  1. Go to Settings or Preferences through the File menu or by clicking on the customization icon appearing on the top right corner.
  2. You’ll see different sections; click on the option Show advanced settings.
  3. Go to Privacy, Content setting.
  4. Select All cookies and Site data.
  5. A list displaying all the cookies sorted by domain will appear. To easily find cookies from a specific domain, type the address in full or in part in the Search cookies field.
  6. Once this filter has been applied, the screen will display one o several lines with the cookies of the requested website. Now just select it and click on the X to delete it.

To access the cookies setting of the Internet Explorer browser, follow these steps (they may vary depending on the browser version):

  1. Go to Tools, Internet Options.
  2. Click on Privacy.
  3. Move the slider to adjust the level of privacy you want.

To access the cookies setting of the Firefox browser, follow these steps (they may vary depending on the browser version):

  1. Go to Options or Preferences depending on your operating system.
  2. Click on Privacy.
  3. In History choose Use custom settings for history.
  4. Now you’ll see the option Accept cookies; you may check or uncheck it according to your preference.

To access the cookies setting of the Safari browser for OSX, follow these steps (they may vary depending on the browser version):

  1. Go to Preferences, then to Privacy.
  2. Here you will see the option Block cookies so that you can adjust the type of blocking you want to apply.

To access the cookies setting of the Safari browser for iOS, follow these steps (they may vary depending on the browser version):

  1. Go to Settings, then Safari.
  2. Go to Privacy and Safety; you will see the option Block cookies so that you can adjust the type of blocking you want to apply.

To access the cookies setting of the browser for Android devices, follow these steps (they may vary depending on the browser version):

  1. Run the browser and click on Menu, then Settings.
  2. Go to Safety and Privacy; you’ll see the option Accept cookies and check or uncheck the box.

To access the cookies setting of the browser for Windows Phone devices, follow these steps (they may vary depending on the browser version):

  1. Open Internet Explorer, then More, then Settings.
  2. Now you can check or uncheck the box Allow cookies.

Additional notes

Neither this website nor its legal representatives are responsible for the contents or truthfulness of the privacy policies of any third parties mentioned in this cookies policy.

Web browsers are the tools to store cookies; from your browser, you must exercise your right to delete or disable cookies. Neither this website nor its legal representatives may guarantee the correct or incorrect management of cookies by the aforementioned browsers.

In some cases, it is necessary to install cookies so that the browser does not forget your decision not to accept cookies.

In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and agrees not to share them with third parties, except where necessary for the operation of the system or when required by law. According to Google, your IP address is not stored. Google Inc. is a company that abides by the Safe Harbor Agreement which guarantees that all transferred data will be processed with the level of protection in compliance with European regulations.

If you have any doubts or queries about this cookies policy, please do not hesitate to get in touch through the contact section.