The website is property of Pissano Ceramica S.L.

Trading as: Pissano Cerámica

VAT number: B12977716

Email: info@pissanoceramica.co.uk



The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale of the online platform: pissanoceramica.co.uk.

PISSANO CERÁMICA reserves the right to modify the General Conditions of Use and the General Conditions of Sale to adapt them to the applicable legislation at all times, the jurisprudential novelties and the usual market practices.


Both browsing the pages of the pissanoceramica.co.uk domain and the purchase of any product imply acceptance of the general conditions of use and the general conditions of sale outlined on the site. The sale will only be applicable in in UK and Channel Islands.

All purchases of products through the website, will be considered made by the customer, and will be binding following prior identification and authentication, through the username and password provided. Consequently, the customer will be exclusively responsible for any purchases through the website by any third party that makes use of their username and password. Orders placed on the website by a minor who falsifies the registration information, will be understood to have been carried out under the supervision and authorisation of their parents, guardians or legal representatives.

In case of contradiction between the terms and conditions stated in these general conditions and the privateconditions, the conditions agreed in this last paragraph will always prevail.



The use of this website implies acceptance of the conditions of use by the user. In the event that certain services contained and / or tools offered through pissanoceramica.co.uk require particular conditions these will be made available to the user.

On the other hand, PISSANO CERÁMICA warns that both the contents and services of this website and the conditions of use can be modified without prior notification.

The platform pissanoceramica.co.uk can only be used for legal purposes so the user is obliged to make a lawful and honest use of the portal and in accordance with these General Conditions of Use, not to use the services of the web for the realization of activities contrary to Spanish legislation, morality and public order, assuming on the part of the user all liabilities of damages against the owner of the domain or third parties that may arise from illegal or not allowed practices.

PISSANO CERÁMICA does not respond to the links (LINKS) to other Internet pages of third parties and its existence does not imply that PISSANO CERÁMICA approves or accepts its contents and services. These other web pages are not controlled by PISSANO CERÁMICA nor covered by this privacy policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Make sure that you are in compliance with the privacy policies of these third web pages before providing any type of personal information.

In general, the owner of the domain, excludes its responsibility for damages of any nature and nature that may arise from the use of the website, as well as the damages arising from the infringement of intellectual and industrial property rights by the users and/or the lack of veracity, accuracy, and timeliness of the contents, nor may be required responsibilities for the interruption of the service, inadequate functioning or inability to access the service.

The website, including but not limited to, its programming, designs, logos, text and/or graphics are the property of the provider or, where appropriate, has a license or express authorisation from the authors.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires prior written authorisation by the owner of the domain.

The user agrees not to perform any act against the rights of intellectual or industrial property of the author.

The provider expressly authorises third parties to redirect directly to the specific contents of the website.



The access and consultation of the catalogue of products and/or services published on the website pissanoceramica.co.uk is free, not requiring the registration of users.

The process of purchasing the products and/or services displayed on the website will be carried after prior registrationmade during the purchase process. The data entered by the user must be accurate, current and true at all times. You will be assigned a username (linked to the email address you use when placing your order) and you must enter a password. You will receive an email with your username and instructions to access your account. The access will be with yourusername and password, this is to ensure your purchases are confidential, personal and non-transferable. The username cannot be modified by the client, but the password can be modified, in which case the old values will become void. The client will always be responsible for keeping this information safe and secure, and will assume responsibility for any damages that may arise from their improper use, as well as the assignment, disclosure or loss. For these reasons, the access to restricted areas and/or the use of the services and contents made under the password of a registered user will be considered carried out by that registered user, who will respond in case of any misuse.

When you register with our server or place an order, your personal and domiciliary data, and those related to your payment method, are incorporated into our database, used only to process the order, as well as to send information about offers and services that may be of interest to you.

The legal relationship derived from registering as a client of the online channel has an indefinite duration.

Any of the parties may terminate or suspend the present contractual relationship unilaterally at any time and without any reason, without prejudice to the obligations arising from the formalisation of orders prior to the termination of the relationship. The client may unilaterally exercise the right of termination through the process of cancellation of accounts.



All the information related to the products and/or services offered by PISSANO CERÁMICA will be published through the website pissanoceramica.co.uk, indicating the following information regarding each of them:

  • Product model
  • Product images
  • Product description
  • Packaging information
  • Sizes
  • Weight
  • Price of the product
  • Product discounts (if applicable)
  • Other related and recommended products



The procedure that the user must follow to contract products through the website is as follows:

1º- Click on any of the tabs of the different products. On the selected product, the characteristics of the product, the sale price, the discounted price are shown. To select the product, the User must click on “Add to cart”.

2º- Once the user has added the product to the cart, they can go to the shopping cart or continue with the purchase. To go to the cart, you must click on the text “View cart”.

3º At the moment that the user decides to go to the cart, the payment process begins.

1- A summary appears with all the products in the shopping cart.

2- The subtotal of the products appears, a calculator of shipping costs and the total with taxes.

3- To continue the payment process you must click on “Proceed to checkout”.

4 – The option to log in for registered users appears. If you access your account, it will not be necessary to enter all your billing information.

Unregistered users must complete all their data and in the same process they will create their user account.

5- Choose the type of transport.

6- Choose the type of payment.

7- And confirm the order.



PISSANO CERÁMICA the following payment methods for your purchase at pissanoceramica.co.uk:

– Secure payment by credit / debit card: you can use the following credit cards:

  1. VISA
  2. MasterCard

Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address) and you have confirmed the order, the client will be redirected to the virtual POS page (REDSYS). Once the purchase process is finished, the user will return to the page and be notified that the process was successful.

If the payment process is not carried out correctly, the customer will be notified.

Should the payment platform decline the customers card, the order will be automatically cancelled, and the customer will be informed of the cancellation at that time online.

– Pay by Paypal.

PayPal allows payment from your Pay Pal account and with your credit or debit card.



Please order samples for you to review at home to ensure your selection fits your needs via the website. The samples will be sent to you by courier at a charge of 10 GBP for up to 4 samples and at 20 GBP for up to the maximum 8 samples. You can order the samples via the website also.

Please understand that the tiles that arrive to you may vary slightly in shade, this is because all ceramic tile productions vary in shade from one production to the next.



Our deliveries are carried out by a third party provider and as such this process is largely out of our control. However, we will make every effort to ensure that we deliver within the times confirmed and should there be any delay we will inform you using your contact details supplied.

Your delivery will need a signature on arrival, so you must ensure necessary arrangements are made to be able to accept delivery of goods. If not, it may result in the goods returning for a second attempt at delivery and charges may apply.

The Kerbside Delivery will be made as close to the delivery address as possible. The lorry will need to unload the pallet onto the kerb so please cater for this removing any obstacles prior to delivery.

If your address has limited or any sort of difficulty with regards to access, please make sure you let us know when placing your order.

It is important you understand that the goods become your responsibility at the point of delivery.

Please understand also that the national holidays in Spain are different to those in the UK, and of course will affect the delivery lead times accordingly.


The two available shipping options are;

  • Silver Shipping – delivery to the UK takes between 5-6 working days after collection in Spain.
  • Bronze Shipping – delivery to the UK takes between 8-9 working days after collection in Spain.

Typically orders received before 2:00pm on weekdays will be processed that same day for collection the following day. Orders placed after 2:00pm will be processed on the next business day for collection the following day.



You may cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which the products are delivered to your address as set out in your order. Products can be returned as long as they are in the original unopened box and sent back to Spain at your cost.

Prior to sending the material back to Pissano Ceramica, you must inform us of your decision to cancel the contract in writing within 30 days of receiving your goods, otherwise you will not be able to cancel the contract.

Unless the goods are faulty or mis-described in which case we will refund any reasonable costs you incur in returning the goods to us, the goods will need to be sent back to our factory in Spain at your cost and arrive to us at the following address within 14 days of your written notification of the cancellation.

The address for the returns is: Pissano Ceramica – Calle Navelate 43 Pol. Ind. Ull Fondo, 12539 Les Alqueries, Castellón, Spain.

Needless to say, we do not accept returns for tiles that have been installed, so ensure that all goods are checked carefully before installation.

Any reimbursements will be made using the same means of payment used to purchase the material, you will not incur any fees as a result of the reimbursement.

You will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.



If you receive damaged goods – over 5% – this is the industry standard permissible quantity due to the fragile nature of the goods – and you have not signed for your delivery as goods checked, or your delivery does not contain the tiles you ordered you will need to inform us within 48 hours of the delivery in writing and with several pictures. We will collect the goods and either refund you or send replacements to you.

We will only accept back and credit full unused boxes in perfect factory condition delivered to our factory in Spain within 30 days of the invoice date.


  • Cannot be used in conjunction with any other offer
  • Only valid during offer period

Excludes sale ítems



PISSANO CERÁMICA offers the legal guarantee in line with the Royal Legislative Decree 1/2007,  November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.


  • All goods must be checked prior to installation, Pissano Ceramica will not accept any claims after the tiles have been installed unless there are non-visible defects.
  • Ceramic products vary in shade, tolerance and calibration. These variances in textures and colours do not make the product defective, it is inherent of this kind of natural product.

It is your responsibility to ensure suitability and quantities prior to installation. Pissano Ceramica will not assume responsibility should insufficient amounts are purchased, or the tiles are not suitable for the purpose they have been purchased.

  • Shades will change from one production to the next, no one shade can be identically manufactured for a second time. Therefore, we always recommend that you order slightly more tiles in case there are damages, or you decide to cover more area as Pissano Ceramica cannot guarantee the exact same shade for a future order.
  • Installation arrangements should be made once the goods have arrived from Spain. Although we will do our very best to ensure delivery is made at the date stipulated, our shippers may be faced with extraordinary conditions which may lead to a delay Pissano cannot be responsible for any failure to meet the delivery date or for any cost incurred to the customer.